Support Process

Uniface Flow Problem Resolution Process

Uniface Flow Technical Support services were established to help you maximize your use of Uniface Flow technology. Teams of experienced professionals located in Amsterdam, the Netherlands and Detroit, Michigan provide a wide range of technical services and act as the single point of contact for the resolution of technical issues.

• Logging, tracking and resolution of technical issues relating to the Uniface Flow product, training and documentation
• Routing functionality improvement suggestions to the Uniface Flow Development Lab
• Coordination with local offices for on-site or specialized support services

All communication related to customer calls is logged in our Call Tracking system. The FrontLine Call Logging feature enables customers to report their issues via the Web. Issues can also be submitted via phone, fax or email (see details per regions).

After reporting the issue you receive a unique reference number and the investigation process will commence according to the priority of the problem. Your unique reference number should be kept at hand and referred to in all communication.

Uniface Flow Technical Support staff keep accurate records of our customers Uniface Flow environments, and for validation purposes we ask that you confirm these details when logging a new call. Complete environment and issue details allow us to faster review and resolve your issue.

Should you wish to escalate your issue please contact your local Technical Account Manager or the Technical Support Manager at your support center.