Release Notes

Abend-AID Release 17.02

April 1, 2016

Latest Release Notes

What’s New

Software and Hardware Requirements

Technical Notes

Known Issues

Product Documentation

Support Resources

Latest Release Notes

You may not be reading the latest Release Notes. For the most recent information, go to the FrontLine documentation site at Compuware GO/FrontLine , Compuware's customer support website. The first time you access FrontLine, you are required to register and obtain a password. After logging onto FrontLine, select your product from the drop-down list. On the product page, click the Documentation link below the product name. The latest Release Notes document is listed with the other product documentation.


What’s New

Note: Abend-AID and Abend-AID for CICS Release 17.02 requires Enterprise Common Components Release 16.05 with all current maintenance applied. Click the following link for access to ECC current maintenance: http://frontline.compuware.com//products/cy/fixes/30240.aspx.

Compuware is pleased to announce Abend-AID and Abend-AID for CICS Release 17.02 with the following enhancements:

Abend-AID and Abend-AID for CICS Enhancements
Compuware Simple Installation for Mainframe Products

Compuware's Simple Installation fundamentally changes the way Compuware mainframe products are installed and configured. Simple installation streamlines the process into logical task flows and checklists, as suggested through numerous customer feedback initiatives. Compuware delivers the first phase of Simple Installation with the introduction of PARMLIB-enabled solutions in Release 17.02 of our mainframe products.

The next phases of Simple Installation are planned and will provide more features to further reduce the time, resources, and effort needed to install and configure Compuware solutions across one or many LPAR instances.

CMSC PARMLIB Enablement

Each mainframe product now uses Compuware Mainframe Services Controller (CMSC) PARMLIB facility, which gives many advantages over previous customization methods. Some of these features include:

  Similarity to the current IBM z/OS PARMLIB, which is readily intuitive and familiar to many z/OS software installers.

  Simple, consistent method to configure human readable parameters for Compuware products using a text editor.

  Use of System Symbolics in PARMLIB members allows for maximum flexibility.

  Easy deployment of installed software to other LPARs and sysplexes by simply copying the current PARMLIB file.

  Migration to newer releases by simply copying the current PARMLIB file, thereby shortcutting or eliminating future repetitive and/or lengthy tasks (such as, compiling or executing configuration dialogs).

Abend-AID PARMLIB Enablement

The Abend-AID parameters used to control the viewing server, BDCAS, and TDCAS are now stored as members in the Compuware Mainframe Services Controller (CMSC) Common PARMLIB. The CMSC is an Enterprise Common Components facility, which is SMP/E-installed as part of the ECC Release 16.05 single-image installation. Refer to the Abend-AID and Enterprise Common Components installation guides for more information about the CMSC Common PARMLIB. Download the guides from the product documentation sites at Compuware GO/FrontLine.

RACF PassTicket Support

With Topaz Workbench Release 17.02 and Enterprise Common Components Release 16.05 (PTF CXR041A), the Abend-AID Eclipse Release 17.02 plugin will support RACF PassTickets. RACF PassTickets are alternatives to using RACF passwords. They are commonly used to remove the need to send passwords across the network in clear text.

Enhanced Abend-AID Directory

The Abend-AID Directory has been enhanced with two additional columns to display the time and date of the most recent occurrence of duplicate dumps. If there are no duplicates, the time and date of the actual report is shown.


Software and Hardware Requirements

For further information about IBM System z software and hardware compatibility--specifically regarding IBM's z/OS Recommended Service Upgrade, IBM's Extended Address Volumes, IBM DB2 for z/OS, and z/OS product compatibility--refer to http://frontline.compuware.com/charts/hardware.aspx .

Abend-AID and Abend-AID for CICS
Hardware Platforms

Mainframe Systems:

-- z13, z13s

-- zEC12, zBC12

-- z196, z114

-- z10-EC/BC

-- z9-EC/BC

-- z900, z990

-- z800, z890

EAV Storage

Yes

Operating Systems

  IBM z/OS 2.1, 2.2

  IBM ISPF for the supported z/OS releases

Major Subsystems

  IBM CICS Transaction Server for z/OS 4.1, 4.2, 5.1, 5.2, 5.3 (Abend-AID for CICS only)

  IBM DB2 for z/OS 10.1, 11.1

  IBM IMS Transaction and Database Servers 13.1, 14.1

  IBM WebSphere MQ for z/OS 7.1.0, 8.0

Languages

  IBM Enterprise COBOL for z/OS 4.2, 5.1, 5.1.1, 5.2, 6.1*

  IBM Enterprise PL/I for z/OS 4.2, 4.3, 4.4, 4.5

  IBM High Level Assembler for z/OS, z/VM, and z/VSE V1.6

  IBM VS FORTRAN Compiler and Library V2.6 (Abend-AID only)

Corequisites

Enterprise Common Components (ECC) Release 16.05 products and components:

-- Compuware Shared Services 16.05

-- License Management System 16.05

-- Host Communications Interface 16.05

-- Base Services 16.05

-- Compuware Mainframe Services Controller 16.05


Notes:

1. Abend-AID Release 17.02 requires Enterprise Common Components (ECC) Release 16.05 or more current.

2. ECC Release 16.05 or more current cannot be in the same zones as Abend-AID 12.4 and prior releases.

Distributed

Browsers and IDEs:

-- Google Chrome (current version)

-- Mozilla Firefox (current version)

-- Eclipse 3.6

-- Microsoft Edge

-- Microsoft Internet Explorer 9, 10, 11 for the supported Windows releases

ISV Software

  CA IDMS 18.5, 19.0* (Abend-AID only)

  CICS Web Interface (Abend-AID for CICS only)

  Geac Enterprise Server (formerly Dun & Bradstreet Software) E Series Applications (MSA DCI) (Abend-AID for CICS only)

  Hogan System Software (Abend-AID for CICS only)

  Innovation Access Method (IAM) 9.1, 9.2 (Abend-AID only)

  Interactive Problem Control System (IPCS) Command Facility

* For specific required PTFs, consult the Product Currency Tables at http://frontline.compuware.com/apps/oscharts/zos.aspx . Review the Abend-AID and/or Abend-AID for CICS table(s) as applicable to your site.

Additional Abend-AID Fault Analytics-Only Support
IBM Specialty Processors Enablement

  Abend-AID Fault Analytics Collector is zIIP

  Abend-AID Fault Analytics Server is zAAP

Hardware Platforms

Mainframe Systems (for a web server running on IBM z/OS UNIX System Services or IBM Linux on System z):

-- z13, z13s

-- zEC12, zBC12

-- z196, z114

-- z10-EC/BC

-- z9-EC/BC

-- z900, z990

-- z800, z890

Corequisite

Compuware Enterprise Services 17.02

Distributed Systems

  Linux x64

  Windows x64

Distributed

  Google Chrome (current version)

  Microsoft Internet Explorer 9, 10, 11 for the supported Windows releases

  Microsoft Edge

  Mozilla Firefox (current version)

The following sections show the possible software configurations for each of the components tested with Fault Analytics. Other configurations might be compatible with Fault Analytics, but have not been tested.

Operating Systems

  IBM z/OS UNIX System Services with JZOS toolkit (for the supported releases of z/OS)

  Microsoft Windows 7, 8.1, 10 64-bit

  Microsoft Windows Server 2008, 2008 R2, 2012, 2012 R2, 64-bit

  Red Hat Enterprise Linux 5.x, 6.x, 64-bit*

  SUSE Linux Enterprise Server 10, 11, 64-bit*

* Red Hat Enterprise Linux and SUSE Linux Enterprise Server are supported on Intel x64 with IBM Linux on System z.

Languages

  IBM 64-bit SDK for z/OS, Java Technology Edition V7 SR4 FP2, 7.1, 8

  Oracle Java SE 64-bit JDK 7 Update 21, 8

Hardware Requirements

These are the minimum requirements for a server dedicated to Abend-AID Fault Analytics with less than 20 users. If performance problems are encountered, it may be necessary to increase memory or processor speed.

  Hard Disk: 1 GB minimum

  Memory: 4 GB minimum

  Processor: 2 GHz minimum

Database Management Server Requirements
Major Subsystems

IBM DB2 for z/OS V10.1, 11.1

Distributed

IBM DB2 for Linux, UNIX, and Windows (LUW) 9.7, 10.1, 10.5

ISV Software

  Microsoft SQL Server 2005, Standard and Enterprise Editions

  Microsoft SQL Server 2008, Standard and Enterprise Editions

  Microsoft SQL Server 2008 R2, Standard, Enterprise, and Datacenter Editions

  Microsoft SQL Server 2012, Standard and Enterprise Editions

  Oracle Database 11g, 12c

Discontinued Support

Support for Abend-AID and Abend-AID for CICS Release 12.3 will be discontinued on June 30, 2016.

Support for Abend-AID and Abend-AID for CICS Release 12.4 will be discontinued on November 30, 2017.


Technical Notes

  A Google Chrome security update prohibits viewing of WebHelp when the help is deployed locally from a file server (as opposed to a Web server). Attempting to view locally deployed help displays a blank help window. Compuware suggests that online help be viewed using Internet Explorer. Alternatively, Chrome's security feature can be turned off by launching Chrome with the command line option --allow-file-access-from-files. This method should only be used when opening local WebHelp that you trust.

  If you are performing an upgrade installation of Abend-AID Fault Analytics, be sure to do the following in your installation environment before beginning the upgrade:

-- For z/OS UNIX, stop the CES started task.

-- For Linux, stop the CES daemon.

-- For Windows, stop the CES Service.

  Abend-AID Fault Analytics and Compuware Enterprise Services must be at the same release level.

  During a CES and Abend-AID Fault Analytics installation, the user's specified JDK must be 64-bit.


Known Issues

  When installing Fault Analytics 12.04.05 on Windows, if the user chooses to configure HTTPS communications with CES, the path to a keystore is stored with un-escaped back-slashes (\). As a result, the Fault Analytics Manager will not start correctly and, when attempting to launch Fault Analytics, a message will indicate that the product could not obtain configuration information from the Fault Analytics Manager. To correct the problem, edit the file configuration.properties in the Fault Analytics Manager directory by locating the Keystore path near the end of the file and changing all occurrences of back-slash (\) to a forward slash. (/).

  When installing CES on Windows, users may encounter an error referring to the Java VM. This is a problem with InstallAnywhere and Java 8. It can be resolved by removing the following entry from the Path variable:

C:\ProgramData\Oracle\Java\javapath

The Path variable is accessed from:

Control Panel>System>Advanced System Settings>Environment Variables>System Variables

  If a user specifies a temporary directory smaller than that which is required for installation, a message may appear indicating that the evaluation period has expired. Reallocate space and restart the installation process.


Product Documentation

The product installation package does not include the product documentation. The following Abend-AID documentation is available in electronic format on the product documentation site at Compuware's customer support website, http://go.compuware.com .

  Release Notes in HTML format

  The product manuals in PDF format, which may include a PDX index file and associated folder.

Access the Abend-AID product documentation as described in Latest Release Notes .

PDF and PDX Files

View and print the PDF files with Adobe Reader version 6.0 or more current. Download a free copy of the reader from Adobe’s website, http://www.adobe.com .

Note: With a few minor exceptions, the provided PDF files comply with the requirements of section 508 of the Rehabilitation Act of 1973.

The PDX file allows you to quickly search all of the manuals in the documentation set at one time. Click the Abend-AID PDF Index File link to launch Adobe Reader and load the file. See the Reader’s help for more information.

Note: In some environments, the link results in a blank browser page. Instead of using the link, start Adobe Reader and open file AAIndex.pdx.

HTML Format

For your convenience, Compuware also provides the Abend-AID manuals in the Hypertext Markup Language (HTML) format. View HTML files with any standard web browser. Click the icon in the HTML column on the selected FrontLine Documentation page.


Support Resources

Compuware provides a variety of support resources to make it easy for you to find the information you need.

Compuware Go Customer Support Website

You can access online information for Compuware products via our Compuware Go customer support website at http://go.compuware.com .

Compuware Go provides access to critical information about your Compuware products. You can review frequently asked questions, read or download documentation, access product fixes, or e-mail your questions or comments. The first time you access Compuware Go, you are required to register and obtain a password. Registration is free.

Contacting Customer Support

Phone

  USA and Canada: 1-800-538-7822 or 1-313-227-5444.

  All other countries: Contact your local Compuware office. Contact information is available at http://go.compuware.com .

Web

You can report issues via the Quick Link Create & View Support Cases on the Compuware Go home page.

Note: Please report all high-priority issues by telephone.

Mail

Compuware Customer Support
Compuware Corporation
One Campus Martius
Detroit, MI 48226-5099

Corporate Website

To access Compuware’s site on the Web, go to http://www.compuware.com .

The Compuware site provides a variety of product and support information.

 

Before Contacting Customer Support

If you need information about Abend-AID’s operating or performance capabilities, or assistance in troubleshooting, first refer to the Abend-AID documentation set.

If you call Abend-AID Customer Support for troubleshooting assistance, provide the following information applicable to your problem so that we can help you as quickly as possible:

  The client number as displayed in the header of the Abend-AID report.

  The Abend-AID release number displayed in the header of the Abend-AID report.

  The operating system and release in use as displayed in the header of the Abend-AID report to help determine operating system dependencies.

  All printed output from the job in question, including console messages, JCL stream, Abend-AID output, and the standard dump (SYSUDUMP, SYSABEND, or SYSMDUMP).

  Output from jobs that were used to install or customize Abend-AID. This output includes the report produced by the CWVERIFY utility. $11VERIF is the Abend-AID installation library member used to execute CWVERIFY.

If a problem arises while installing/using the Abend-AID Viewer or Abend-AID for CICS, consult the documentation. If the problem persists, please obtain the following information (if applicable) before calling Compuware’s 24-hour product support hotline. This information may be required to help determine the cause of the problem:

  The Abend-AID Viewer or Abend-AID for CICS release you are using. To find the release level, enter the SERVINFO fast-path command on any Abend-AID Viewer screen. Position the cursor on the RELEASE field of the displayed screen and press Enter.

  The CICS release you are using.

  The DB2 release you are using.

  The error message, if any, that was displayed. Please note the entire message as some messages report specific information such as parameter values.

  All Abend-AID Viewer or Abend-AID for CICS output for the task you were trying to perform.

  The MVS dump containing the Abend-AID Viewer or Abend-AID for CICS failure.

  An FTP copy of the SVC, SLIP, or SYSMDUMP dump you were trying to import or view.

  The CICS region JES job log.

  The MVS SYSLOG for the involved time period.

  Screen prints of the Dump Analysis Message Log that show the results of importing the region dump.

Note: To display the Dump Analysis Message Log, either select a region dump from the Directory with the G (Messages) line command, or type MLOG in the COMMAND (or OPTION) field on any Abend-AID Viewer screen and press Enter. For MLOG to function, however, you must first select a region dump from the Abend-AID Directory.

  The contents of the viewing server, BDCAS, TDCAS, and CICS region JES output files.

  Any relevant SMP/E output.

  Any other relevant screen prints.