Worldwide Telephone Support
Compuware offers telephone support services for its products around the world. For support in your local language, contact the nearest Compuware office.
|
North America |
|
Technical support services are available in the United States and Canada from 8am to 6pm EST, Monday through Friday. For emergency issues, telephone support is available 24 hours a day, 7 days-a-week. |
| Abend-AID, DBPartner, File-AID, QACenter, Vantage and XPEDITER |
OptimalFlow, OptimalJ, Optimal Trace, OptimalView and UNIFACE |
|
U.S. and Canada: +1-800-538-7822
Local: 1-313-227-5444
|
U.S. and Canada: +1-888-551-0404
Local: 1-313-227-7829
|
| DevPartner |
STROBE, iSTROBE and APMPOWER |
| For installation issues, or if you have a priority support contract, call 1-800-538-7822.
|
U.S. and Canada: +1-800-538-7822
Local: 1-313-227-5444
|
| License Management |
Changepoint |
|
U.S. and Canada: +1-800-538-7822
Local: 1-313-227-5444
For European and International customers, contact your local Compuware office. |
Web client portal is preferred contact method: http://guest.changepoint.com/
U.S. and Canada: +1-800-263-7189
Local: 905-886-7700 |
|
Asia Pacific |
|
Technical support services are available in the Asia-Pacific office from 8am to 6pm AEST, Monday through Friday. For emergency issues, telephone support is available 24 hours a day, 7 days-a-week. |
| Australia |
Japan |
|
1800 644 923 or 02 8875 5127 *
Fax: 02 8875 5105 * |
Visit Compuware Japan's web site
|
| China |
Malaysia |
010 8525 1265*
Fax: 010 8525 1785*
|
IDD+ 800 6449 2300
Fax: IDD+ 800 9927 2705
|
| Guam |
New Zealand |
|
IDD+ 888 474 9748
Fax: IDD+ 888 474 9749
|
IDD+ 800 6449 2300
Fax: IDD+ 800 9927 2705 |
| Korea |
Philippines |
IDD+ 800 6449 2300
Fax: IDD+ 800 9927 2705
|
IDD+ 800 6449 2300
Fax: IDD+ 800 9927 2705 |
| Hong Kong |
Singapore |
IDD+ 800 6449 2300 or 2102 9610 *
Fax: IDD+ 800 9927 2705 or 2102 9611
|
Phone: IDD+ 800 6449 2300 or 6239 1166 *
Fax: IDD+ 800 9927 2705 or 6239 1144* |
| India |
Taiwan |
| 000 800 100 1133 |
00 800 6449 2300
Fax: 00 800 9927 2705 |
| Indonesia |
Thailand |
|
00180361807 (voice only) |
IDD+ 800 6449 2300
Fax: IDD+ 800 9927 2705 |
| * not a free call number |
|
Europe |
Telephone support services are available from 9am to 5pm CET, Monday through Friday.
- For UNIFACE product line support in Europe, call toll free +800-78776788 (+800-SUPPORTU). Please note that this number can not be used from most mobile phones. Support can be given in the following languages: English, German, French and Dutch. For support in all other languages please call the number of your local office as indicated in the list below.
- For Optimal Trace support please submit your call via Incident Reporting on Frontline (login required).
- For Urgent Optimal Trace calls (Priority 1) please call +1-888-551-0404
- For Changepoint, please call local: 33 4 89 73 73 20 (Web client portal is preferred contact method: http://guest.changepoint.com/)
- For all other Compuware products please contact your local office at the phone number below.
|
| Austria |
Norway |
|
+ 49-211-5303-456
|
+ 47-22-1-252-00
|
| Belgium |
Portugal |
|
+ 00-32-2-715-99-00
|
+ 01-799-5647
|
| Finland |
Spain |
|
+ 358-9-7746-8139
|
+ 902-13-21-98
|
| France |
Sweden |
|
+ 33-1-4114-2040
|
+800-78776788
|
| Germany |
Switzerland |
|
+ 49-211-5303-456
|
+ 49-211-5303-456
|
| Italy |
United Kingdom |
|
+ 800-188-834
|
+ 44-1753-444222
|
| The Netherlands |
|
|
+ 31-20-3118823
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