Release Notes

Topaz Workbench 16.03

October 21, 2016

Obtaining the Latest Release Notes

What’s New in Release 16.03

Software and Hardware Requirements

Technical Notes

Known Issues

Product Documentation

Support Resources

Obtaining the Latest Release Notes

If you accessed this document from a product or documentation media, you may not be reading the latest Release Notes . For the most recent information, go to FrontLine , Compuware's customer support Web site. The first time you access FrontLine, you are required to register and obtain a password. After logging onto FrontLine, select your product from the drop-down list and click Go. On the left side of the page, click the Documentation link. You will find the latest Release Notes listed with the other product documentation.


What’s New in Release 16.03

The Topaz Workbench media is composed of Topaz Workbench, a branded Eclipse Rich Client Platform application that includes a number of z Innovation Plug-ins and the Compuware z/OS Product Plug-ins. Topaz Workbench plug-ins are also made available on the Topaz Workbench media for installation into Eclipse and IBM RDz environments.

The Topaz Workbench Release Notes include all information--such as new features, system requirements, technical notes, and known issues--for Topaz Workbench.

Release 16.03 includes the following enhancements:
August 4, 2016
Support for IBM Authentication Methods

To provide a higher level of authentication assurance for IBM z/OS applications, Topaz Workbench now supports the use of the following authentication methods:

  IBM Password Phrase Authentication for z/OS

  IBM Multi-Factor Authentication for z/OS.

Refer to the Known Issues section for important related information.

July 8, 2016

Topaz Workbench has been enhanced as follows:

SonarLint 2.1

Topaz Workbench support for SonarLint has been upgraded and now functions with SonarLint 2.1 exclusively. To utilize SonarLint to analyze COBOL code with mainframe projects, access to a SonarQube installation containing licensed COBOL plugins is required.

January 4, 2016

Topaz Workbench 16.03.02 is the culmination of several Progressive releases of Eclipse-based functionality that have been released on a quarterly basis starting in July, 2015. This release is now a “Classic” release and will be supported for three years. Maintenance going forward will be limited to currency and bug fixes.

Topaz Workbench is also the upgrade path for both of Compuware’s Eclipse-based IDEs: Topaz and Workbench. Going forward, Topaz Workbench will provide a set of base features and additional chargeable features (Topaz for Program Analysis and Topaz for Enterprise Data) that can be enabled through licensing. If chargeable features are desired, then CES (Compuware Enterprise Services) is required to support them.

SonarLint Integration

Topaz Workbench supports a seamless integration with SonarSource’s SonarLint COBOL plugin. Users can now get on-the-fly feedback on code quality and adherence to standards as they edit mainframe source code.

SonarQube Integration

Topaz Workbench has an available command line interface (CLI) for downloading source into Jenkins from PDS libraries or the ISPW or CA-Endevor source code management systems. This allows development teams to do batched analysis of source code changes. Jenkins plugins download source for analysis by SonarQube’s COBOL plugin. This allows organizations to view, in the SonarQube dashboard, summarized code quality metrics with the ability to drill down into specific details regarding metric violations.

Topaz for Program Analysis -- Runtime Visualizer Adds Enhanced Database and File Visualization

The Runtime Visualizer was enhanced to provide the user with File DD, IMS DBD, and DB2 Table information. This allows the Topaz Workbench user to see the I/O as the program is running and understand the types of calls that are being made. Additional enhancements to Runtime Visualizer include:

  I/O counts for Batch and CICS files

  SQL verb counts for DB2 tables in Batch and CICS

  Automatic drill-down to additional information when users hover over objects

  Easy filtering, sorting, and exporting of table information.

Eclipse Base Upgrade to Luna (Eclipse 4.4.2)

Topaz Workbench is built on the Eclipse platform. This release upgrades the version of Eclipse to Luna 4.4.2.

Host Services APIs

Topaz Workbench makes available customer facing APIs that enable extension of the Eclipse platform.

Dataset APIs

The Compuware Host Services API provides users with methods to programmatically access and perform actions on datasets.

The following dataset types are supported:

  Sequential

  Partitioned

  VSAM.

The following actions are provided regarding datasets:

  Obtain dataset and PDS member objects by name/pattern and type

  Read the content of a sequential dataset or a PDS member

  Obtain the characteristics of a dataset or the statistics of a PDS member

  Recall a migrated dataset.

JES API

The Compuware Host Services API provides users with methods to programmatically perform JES actions.

The following actions are provided regarding JES:

  Submit JCL

  Track a job’s status.

z/OS User Program API

The Compuware Host Services API provides users with methods to programmatically launch and communicate with their own z/OS programs.

The following actions are provided regarding z/OS user programs:

  Launch a z/OS user program

  Write/read user-defined data to/from the z/OS user program

  Be notified of when the z/OS user program has ended.

Enhanced Data Privacy

File-AID Data Privacy’s 16.03.02 Classic release features a long list of enhancements, described in more detail in the File-AID Data Privacy Release Notes .

October 1, 2015
Runtime Visualizer

Compuware’s new Runtime Visualizer is an Eclipse plug-in you can use to view a dynamic visualization of program and I/O calls presented in the sequence in which they occur. The events shown can be replayed, exported to various formats, and imported for replay. By observing these execution events, you can quickly achieve greater understanding of your complex, mission-critical applications while increasing your confidence in modifying or extending these applications.

Note: Associated PTFs are required for Runtime Visualizer. See Software and Hardware Requirements for details.

Program Analysis Hierarchy View

Compuware’s Topaz for Program Analysis has been enhanced with the addition of a new, graphical Hierarchy view that can help you understand the implications of modifying programs and copybooks in an online Compuware mainframe project. The view is based on a prior analysis of the online project and can be used to view either a hierarchy of copybooks or a hierarchy of program calls. You can use the copybook hierarchy to display both an include hierarchy and an included by hierarchy. The program hierarchy can display both a calls program hierarchy or a called by program hierarchy. The table adjacent to the hierarchy provides details about the individual program calls or copybook includes in the Hierarchy view and can be used to open a selected resource and position to the line identified.

Online Projects

Topaz has been enhanced to include Online Projects in which you can create logical collections of source members that point to existing mainframe resources--nothing is moved, copied or duplicated. These logical collections provide easy access to your most frequently used datasets, and can be exported and imported to enable sharing with other team members.

Debug Multiple IMS Transactions in a Single Session

Xpediter/Eclipse now allows users to debug multiple IMS programs/transactions within a single IMS debug launch.

July 1, 2015
Note: Please be aware that Topaz 16.03 requires installation of Compuware Enterprise Services 16.03.00.
Progressive and Classic Releases

Compuware is introducing a new release numbering system and will now offer two concurrent types of General Availability release: Classic and Progressive.

  Progressive releases provide the latest functionality and have a permanent release number, for example 17.02.00, where the first two digits are the upcoming year and the second two digits are the quarter of initial release. Licensees who choose Progressive releases acknowledge that their cumulative maintenance, which includes defect fixes and currency updates, may also require them to accept new functionality or reinstall with possible changes to the end-user experience.

  On January 1 of each year, the prior year’s Progressive release is transitioned to become that year’s Classic release. Cumulative maintenance on Classic releases will include currency updates and bug fixes, but will not introduce new functionality.

Although Progressive releases are generally backward-compatible with Classic releases of related products, new Progressive release functionality may require a related product to also be a Progressive release.

High Speed Copy

Host Explorer’s high speed copy feature improves the existing Host-to-Host copy feature by adding compression and zIIP-enabling the copy. By off-loading processing from general processors to zIIP processors, the new copy functionality results in dramatic reduction in elapsed time and reduced impact on network bandwidth. Requires CSS PTF CXO0843, CXP0686, or CXQ0354.

Data Flow

Data Flow gives the programmer an unparalleled understanding, with both graphical and tabular displays, of the use of fields within their program: identifying other fields that impact this field, are impacted by this field, or are compared to this field. This provides an extra tier of information to Topaz Program Analysis.

IMS Starting Key

IMS requests in File-AID/Eclipse have been enhanced to allow entry of a starting key value used by File-AID Data Editor to open the database and position directly to a specific record.

Quick Access to Debugging

The ability to launch and debug a batch job directly from Host Explorer has been expanded to allow the user the option of choosing an existing launch configuration for that JCL or selecting from a list of most recently used launches that match the job. Requires CSS PTF CXO0837, CXP0661, or CXQ0315.

z/OS Console

This separate Console view can be used to enter z/OS console commands, view the resulting response output, and view the system log.


Software and Hardware Requirements

The Software and Hardware Requirements section of the Release Notes has been standardized across all Compuware Mainframe products and their Distributed components. Please note that any versions of third-party software that are no longer supported by their vendors under standard published contracts have been removed from the Software and Hardware Requirements section and placed in the Discontinued Support section of the release notes. However, any third-party software that was supported when this Compuware product went GA will continue to be supported until this product release has reached its End of Support date. No functionality has been removed from the product.

For further information about IBM System z software and hardware compatibility--specifically regarding IBM's z/OS Recommended Service Upgrade, IBM's Extended Address Volumes, IBM DB2 for z/OS, and z/OS product compatibility--refer to http://frontline.compuware.com/charts/hardware.aspx .

Hardware Platforms

  Distributed Systems:

-- Microsoft Windows x86, x64. 2 GHz minimum

-- Hard Disk: 700 MB minimum

-- Memory: 2 GB minimum

  Compuware Enterprise Services:

-- Windows PC x86, x32 or x64, ex. Intel i5 processor

-- Hard Disk: 500 GB minimum

-- Memory: 8 GB minimum

Operating Systems

  Microsoft Windows 7, 8.1 Update (KB 2919355), 10

  Compuware Enterprise Services:

-- Windows 7, 8.1, 2008, 2012, x32 or x64

-- linux

-- z/OS UNIX

-- DBMS:

  IBM DB2 for z/OS V10.1, 11.1

  IBM DB2 for Linux, UNIX, and Windows V9.5, 9.7, 10.1, 10.5

  Microsoft SQL Server 2005, 2008, 2008 R2, 2012, 2014 Express, Standard, Datacenter, and Enterprise Editions

  Oracle 11g, 12c

  If using Windows, free MS SQL Server Express.

Languages

  Oracle Java SE 7 (build 60 or higher), Java SE 8

For more information, see Configuring Eclipse Memory Settings below.

Corequisites

  Abend-AID (if using the Abend-AID web interface):

-- 12.3 with PTF AAB211Y/ACB211Y (required for JES Explorer link)

-- 12.4 (minimum required for Fix Request functionality), with PTFs AAD258Y, AAD263Y, and AAD264Y (if using Runtime Visualizer)

-- 16.5

  Abend-AID Common (if using the Abend-AID web interface):

-- 12.4 with PTF ACD264Y (if using Runtime Visualizer)

-- 16.5

  Abend-AID for CICS (if using the Abend-AID web interface):

-- 12.4 with PTF CFD267* (if using Runtime Visualizer, where * is CICS TS: J=common, K=4.2, L=5.1, M=5.2, X=3.1, Y=3.2, Z=4.1)

-- 16.5

  Compuware Enterprise Services (if using the Enterprise Data or Program Analysis features)

-- 5.0.2 or higher

-- 16.3

  Compuware Shared Services:

-- 9.0 with PTFs CXQ0315, CXQ0320, CXQ0354, plus CXQ0396 (if using Runtime Visualizer)

-- 16.5 with PTF CXR110A (if using Password Phrase or Multi-Factor Authentication)

  Fault Analytics (if using the Fault Analytics web interface):

-- 12.3

-- 12.4

-- 16.3

  File-AID Common Components (if using File-AID/Eclipse):

-- 10.1 with PTF VJA1072 (if using File-AID Dataset Search/Update or Data Visualizer) and/or VJA1109 (if using Copy with Selection Criteria)

-- 10.2 with VJA2045 (if using Copy with Selection Criteria)

-- 16.3

  File-AID/RDX (if using Topaz Workbench and Data Visualizer):

-- 10.1 with PTFs FRA1047, FRA1059 (Japanese support), VJA1092

-- 10.2 with PTF FRA2040

-- 16.3

  File-AID/EX (if using Topaz Workbench and Data Visualizer):

-- 5.3 with July 2014 SP

-- 5.3.1

-- 5.3.2

  File-AID for DB2 (if using File-AID/Eclipse):

-- 10.1

-- 10.2

-- 16.3

  File-AID for IMS (if using File-AID/Eclipse):

-- 10.1

-- 10.2

-- 16.3 (if using IMS Starting Key)

  File-AID/MVS (if using File-AID/Eclipse):

-- 10.1 with PTF FAA1010 (if using File-AID Dataset Search/Update)

-- 10.2

-- 16.3

  Hiperstation for Mainframe Servers (if using Hiperstation/Eclipse):

-- 8.0 with fix QQ60540

-- 16.5

  Hiperstation for VTAM (if using Hiperstation/Eclipse):

-- 8.0 with fix QQ60540

-- 16.5

  Hiperstation for WebSphere MQ (if using Hiperstation/Eclipse):

-- 8.0 with fix QQ60540

-- 16.5

  Host Communication Interface:

-- 3.0 with current PTFs (minimum required for VIPA networks)

-- 16.5 with PTF CXR110A (if using Password Phrase or Multi-Factor Authentication)

  iStrobe (if using the iStrobe interface):

-- 5.1

-- 5.2 (minimum required for Fix Request functionality)

-- 16.3

  Xpediter/CICS (if using Xpediter/Eclipse):

-- 9.3

-- 9.4 (minimum required for specifying watch variables by name in a CICS debugging session)
with PTFs XD*O064 and XD*O081 (if using Runtime Visualizer, where * is CICS TS: M= 3.1, N=3.2, O=4.1, P=4.2, Q=5.1, R=5.2, and S=5.3)

-- 16.5 with PTF XD*P030 (if using Password Phrase or Multi-Factor Authentication)

  Xpediter/Code Coverage (if using Code Coverage/Eclipse):

-- 3.1 with PTFs up to and including XVC0065

  Xpediter/TSO and IMS (if using Xpediter/Eclipse):

-- 9.3

-- 9.4 (minimum required for multiple step batch debugging in a single Xpediter/Eclipse session or for specifying watch variables by name)
with PTF XTL0042 and PTF XTL0056 (if using Runtime Visualizer) and
PTF XTL0045 (if debugging multiple IMS transactions in a single Xpediter/Eclipse launch)

-- 16.5

  File-AID/Data Privacy: Refer to the File-AID/Data Privacy Release Notes .

Distributed

  Browsers and IDEs:

-- Eclipse 4.4.2, 4.5

-- IBM Rational Developer for System z V9.5

-- IBM Rational Developer for the Enterprise V9.5

-- Microsoft Internet Explorer 9, 10, 11 for the supported Windows releases

  Microsoft Visio 2010 with Service Pack 2 and Compatibility Pack, 2013 (if exporting from Data Visualizer)

  SonarLint 2.1, access to a SonarQube installation that contains the COBOL plugins, and a valid license for the COBOL plugins (if using SonarLint to analyze COBOL code with mainframe projects)

Note:

  These are the minimum requirements for Topaz Workbench companion products. Visit FrontLine and select the Topaz Workbench product page then select Fixes/Downloads for the latest detailed companion product requirements.

  The FrontLine Topaz Workbench Documentation page includes a Distributed Data Types Support Matrix document listing the data types supported by the Topaz Workbench File-AID Data Editor.

  Compuware recommends that all current maintenance be applied to the companion products. In order to use new functionality, the specified PTFs must be applied, otherwise companion products will operate in toleration mode and new features will be disabled.

  File-AID for DB2, File-AID/MVS, File-AID for IMS, and File-AID Common Components make use of APF authorized libraries to be used during the configuration of the Host Communications Interface. The Authorized libraries MUST have universal read access.

  File-AID for DB2, File-AID Common Components, File-AID for IMS and File-AID/MVS are distributed on the File-AID/EP media or via RFN order.

  HCI and CSS are distributed on the Enterprise Common Components (ECC) media.


Technical Notes

File-AID/Eclipse

Supported DB2 and IMS Releases

  DB2:

-- V10 CM, NFM

-- V11 CM, NFM

-- V12 (Refer to File-AID for DB2 for further support details)

  IMS:

-- IMSV10

-- IMSV11

-- IMSV12

-- IMSV13 (Refer to File-AID for IMS for further support details)

Supported Distributed RDBMS Platforms

  Oracle Database 11g, 12c

  DB2 for LUW V9.5, V9.7, V10.1, V10.5

  Sybase 15

  MS SQL Server 2005, 2008, 2012

Running Topaz Workbench in 32-bit mode on a 64-bit OS

If you wish to run a new installation of Topaz Workbench as 32-bit in a 64-bit environment, run the Install32on64.bat file, which launches an installer containing an option to install as 32-bit on 64-bit. The batch file is located in the same folder on the Media Browser disk image as the setup.exe file.

VIPA Networks

A minimum of HCI 3.0 is required for VIPA networks.

Host Explorer and SlickEdit Licensing

Use of Host Explorer and SlickEdit will require a valid Compuware Mainframe License (any product) on any LPAR serving Host Explorer connections. The HCI hosting these communications must have access to Compuware’s License Manager. If there is any licensed Compuware mainframe product running on an LPAR where HCI is executing, no further effort is necessary.

Xpediter/Eclipse

Compuware Shared Services Enhanced Listings

Xpediter/Eclipse does not support Compuware Shared Services (CSS) enhanced listings. For information on enhanced listings, refer to the Compuware Shared Services documentation.

Xpediter/Eclipse requires a direct connection to an LPAR with a working version of Xpediter/CICS, Xpediter/TSO, and/or Xpediter/IMS on any LPAR where Xpediter debugging sessions are to execute.

Audit Preference

By default, the Enable auditing preference is turned on, and an audit file is created on the mainframe. Be aware that when auditing is enabled, the FORCE option on the Concurrent Update view does not work because it would negate the audit.

Hiperstation/Eclipse

  Security for the Hiperstation for WebSphere MQ product is now checked not only when the product is started, but also whenever a Restart command for a global recording request is issued. If security has changed for the request owner or rules have been changed, requests that ran before may no longer run.

  Only single-byte characters are supported on code page 939.

Configuring Eclipse Memory Settings

Java OutOfMemory errors may occur when editing a large file or displaying a large JES report. These errors can often be avoided by increasing the maximum size of the JVM memory heap. The Compuware Workbench and Topaz initialization files (workbench.ini and topaz.ini) include an Xmx parameter (default 512m) used to specify the maximum heap size. The optimum value for this parameter varies depending on the OS used, memory fragmentation, and other factors.

On 32-bit Windows, the theoretical heap size is limited to 2GB due to how Windows allocates memory, but this is reduced by many factors. Generally, the stated maximum is 1536m, while a commonly stated max range is 1200m to 1500m. The optimal setting for a particular installation--with no OutOfMemory errors or noticeable garbage collection pauses--can only be determined by experimenting with different values. Compuware recommends increasing the Xmx value to 1200m as a starting point and increasing or decreasing the value in small increments, such as 512m, until an optimum value is found. However, even with a setting of 1536m, large JES output can easily exceed that value. The only practical solution in such situations is to install the products on a 64-bit OS.

On 64-bit Windows operating systems, heap size is limited by your Windows virtual memory specification, minus a small amount of memory used by the OS and other processes. Specifying 4GB or more for the Xmx parameter can be practical depending on the Windows virtual memory size.


Known Issues

Password Phrase and MFA Limitation

Support for Password Phrase and Multi-Factor Authentication does not include support for interactive TSO debugging from within Topaz Workbench. This is due to TSO limitations that will not allow passwords of more than 8 characters. Refer to this IBM Knowledge Center topic for more information.

Viewing Exported Portable Network Graphics (PNG) Files

When exporting an image from Program Analysis or Visualizer, if the View document after export checkbox is selected, *.png is selected from the Save as type dropdown list, and the default application associated with .png files is Microsoft Paint, the exported image cannot be opened automatically. Browse to the export location and open the file manually.

Overlaid Error and Warning Marks in Overview Ruler

When using Program Analysis, markers for Information items can potentially overlay and obscure Error and Warning markers in the SlickEdit Overview Ruler. The suggested workaround is to deselect the Overview Ruler for Information items, leaving Errors and Warnings displayed without being overlaid.

Potential for Missing Menus and Toolbars

The topaz.ini file sets the osgi.instance.area.default to the @user.home location, which is typically mapped to a local drive or absolute path. If the user has their @user.home set to a UNC network path, the toolbars and menus within Topaz Workbench may not appear. To correct the problem, edit the topaz.ini file (default location is Topaz Workbench installation’s eclipse directory), replacing the @user.home location with a local drive or absolute path. If Topaz Workbench has been installed via p2repo into an Eclipse instance, the edit should be done to the eclipse.ini file instead.

Compuware Editor and Xpediter Editor

An error may occur if a pre-5.0 Topaz or Workbench Assembler, C, COBOL, JCL, or PL/I Compuware or Xpediter editor remains open in a workspace while a migration to a current release of Topaz Workbench is occurring. When Topaz Workbench is opened an error will indicate that the editor type is not supported. To resolve this issue, close the editor and reopen the file.

Internet Explorer 11 Security Update for Windows 7 and 8.1 Causes Topaz Workbench Failure After Closing the Welcome Page

Microsoft Internet Explorer cumulative security update KB2977629 can cause failure of Eclipse-based products when closing the Welcome page. To resolve this issue, install Microsoft Internet Explorer cumulative security update KB2987107 or uninstall KB2977629.

File-AID Data Editor

Potential Loss of Precision

The potential exists for loss of precision on FLOAT and DOUBLE data types between the mainframe and the File-AID Data Editor user interface. See “Chapter 9. Floating-Point Overview and Support Instructions” in IBM's z/Architecture Principles of Operation (SA22-7832-09) for more information.

Formatting of COMP and COMP-4 COBOL Fields

Picture clauses for COMP and COMP-4 (binary data) field types are not used when displaying the decimal numeric value of these fields. Any implied decimals (V) or implied scaling (P) in the Picture are ignored and not used to display the numeric value of the field. The value displayed is a positive or negative integer.

Unformatted Mode Ruler and Data Alignment

The ruler at the top of unformatted mode is intended to line up with the data below it, but this may not always happen. Although the same fixed-width font is used for both the ruler and the data, certain characters on code pages 930 and 939 are narrower than others, causing the ruler and the data to fail to line up when those characters appear in the data.

The recommended solution is to substitute the narrow characters with red “periods” as currently done for binary data that cannot be translated to characters. Any modifications to those letters and punctuation must be done in the 3-line Hex display option.

Record Size Limitation with 3-Line Hex

Records greater that 4,096 characters may not properly render hex values in unformatted mode when 3-line hex is active.

Locked Oracle Table Postpones Timeout Error

When saving data to a locked Oracle table, the timeout error does not return after the set timeout period. It does return after the lock has been released.


Product Documentation

The product installation package does not include the product documentation. The following Topaz Workbench documentation is available in electronic format on the product documentation site at Compuware’s FrontLine customer support website, http://go.compuware.com .

  Release Notes in HTML format

  The product manuals in PDF format, which may include a PDX index file and associated folder.

Access the Topaz Workbench documentation on the FrontLine documentation site at go.compuware.com .

PDF and PDX Files

View and print the PDF files with Adobe Reader version 6.0 or more current. Download a free copy of the reader from Adobe’s website, http://www.adobe.com .

Note: With a few minor exceptions, the provided PDF files comply with the requirements of section 508 of the Rehabilitation Act of 1973.

How to Use a PDX File to Search a Compuware Documentation Set

Compuware creates a PDX file for each release of every mainframe product. The file is available in ZIP format on FrontLine, Compuware’s customer support website, along with this README and a folder containing two data files. By pre-cataloging the content of the product’s PDFs, the PDX file allows you to quickly search across the entire documentation set without having to search each PDF individually.

To use the PDX file for a Compuware product:

1. Go to FrontLine (go.compuware.com) and navigate to the Documentation page for the desired product.

2. Download all of the PDF files for that product to the same local directory. (The Compuware Installer PDF is only cataloged in the Enterprise Common Components PDX file.)

3. Download the ZIP containing the product’s index file.

4. Extract the contents of the ZIP, sending it to the same directory as the PDF files. Be sure to select “All files/folders in archive” and “Use folder names.”

5. Double click the product’s PDX file (< product >Index.pdx). A Search dialog box will appear with the index pre-selected.

6. Enter a word or phrase to search for. To optimize your search, select one or more qualifiers such as “Whole words only,” then click Search.

Your search results will appear almost instantly, grouped by document. Each document with results can be expanded to show a list of matches, with each match including a brief sample of the context in which it occurred. Every match is hyperlinked to the specific page in the PDF where it was found, enabling you to quickly locate the information you’re looking for.

HTML Format

For your convenience, Compuware also provides the Topaz Workbench manuals in the Hypertext Markup Language (HTML) format. View HTML files with any standard web browser. Click the icon in the HTML column on the selected FrontLine Documentation page.


Support Resources

The following text is imported from SupportResources.fm in SourceTCEnt/Master/Templates/Unstructured.Compuware provides a variety of support resources to make it easy for you to find the information you need.

Compuware FrontLine Customer Support Website

You can access online information for Compuware products via our FrontLine customer support website at http://go.compuware.com .

Compuware FrontLine provides access to critical information about your Compuware products. You can review frequently asked questions, read or download documentation, access product fixes, or e-mail your questions or comments. The first time you access Compuware FrontLine, you are required to register and obtain a password. Registration is free.

Contacting Customer Support

Phone

  USA and Canada: 1-800-538-7822 or 1-313-227-5444.

  All other countries: Contact your local Compuware office. Contact information is available at http://go.compuware.com .

Web

You can report issues via the Quick Link Create & View Support Cases on the Compuware FrontLine home page.

Note: Please report all high-priority issues by telephone.

Mail

Compuware Customer Support
Compuware Corporation
One Campus Martius
Detroit, MI 48226-5099

Corporate Website

To access Compuware’s site on the Web, go to http://www.compuware.com .

The Compuware site provides a variety of product and support information.


Doc. OCT2016