File-AID Release Notes

Release 10.2

April 27, 2016

What’s New -- Updated April 27, 2016

  File-AID/RDX

Updated July 7, 2015

Updated June 3, 2015

Updated May 4, 2015

Latest Release Notes

What’s New -- Updated April 1, 2015

  File-AID Single Install Image Installation

  File-AID/MVS

  File-AID/RDX

  File-AID for DB2

  File-AID for IMS

What’s New -- November 5, 2014

  File-AID Single Install Image Installation

  File-AID/MVS

  File-AID/Data Solutions

  File-AID/RDX

  File-AID for DB2

  File-AID for IMS

  File-AID/EX Enterprise Edition

File-AID Maintenance Support

Software and Hardware Requirements

Discontinued Support

Technical Notes

Known Issues

Product Documentation

Support Resources

 

The File-AID Single Install Image includes the z/OS versions of all Compuware File-AID products. All products in the File-AID Single Install Image are on the same release level. Compuware recommends that you install and activate all of your licensed File-AID mainframe products at the same time to avoid compatibility issues between different release levels.

Updated May 4, 2015

Note: All File-AID FMIDs need to be received, applied, and accepted. Do not remove FMIDs for File-AID products for which you don’t have a license.

Latest Release Notes

These Release Notes may have been revised. For the latest version, go to http://go.compuware.com , Compuware's technical support Web site. The first time you access Compuware Go (formerly known as FrontLine), you are required to register and obtain a password. After logging onto Compuware Go, select your product from the drop-down list and click Go. On the left side of the page, click the Documentation link. You will find the latest Release Notes listed with the other product documentation.


What’s New -- Updated April 27, 2016
File-AID/RDX

The following enhancements have been added via Cumulative Maintenance FKA20_TA20908:

Extract
Support for Topaz Extract Visualizer

For extracts, you can request File-AID/RDX to create a Topaz Extract Visualizer file (also known as the File-AID/RDX Extract Mainframe Trace file in Topaz). File-AID/RDX will capture statistics (TPT trace) during extract job execution and save them along with the extract request information to the Topaz Extract Visualizer file. The Data Visualizer component of the Topaz Release 17.02 can use this file to produce a graphical display with detailed information about extract processing. The insight provided by the Topaz Extract Visualizer allows you to better understand complex related extracts, extract requests, and relationship repositories. Users will benefit by developing higher quality extracts, enhanced understanding of troublesome extract areas, and quicker problem resolution if tuning is needed.

To create a Topaz Extract Visualizer file you must manually add the VISUALIZ DD statement to the extract JCL after the TPTPRINT DD before submitting the extract job, for example:

//VISUALIZ DD DISP=(NEW,CATLG),DSN= HLQ . TPTVIS . MYJOB
//        UNIT=SYSDA,SPACE=(TRK,(2,2)),
//        DCB=(RECFM=VBA,LRECL=27962,BLKSIZE=27966)

The Topaz Extract Visualizer file may be a PDS/PDSE or a sequential file. Specify a disposition of NEW to create a new file. You can write to existing files with a disposition of SHR. Files must conform to the format for the Topaz Extract Visualizer file (RECFM=VBA, LRECL=27962, BLKSIZE=27966).

After completion of the extract, use the Topaz Data Visualizer and import the generated Topaz Extract Visualizer file (File-AID/RDX Extract Mainframe Trace file), in this example HLQ.TPTVIS.MYJOB .

TPTPRINT OutPut

The diagnostic TPTPRINT output log (TPT trace) has also been enhanced to provide more information and clarity.

 


What’s New -- Updated April 1, 2015

The following File-AID product enhancements have been added to File-AID Release 10.2:

File-AID Single Install Image Installation
About File-AID Health Checks

The IBM Health Checker for z/OS can identify potential problems in your z/OS environment. It can check system or product parameters and system status against recommended settings. File-AID provides health checks for configuration settings that potentially could be problematic. When these conditions are found, the File-AID health checks provide detailed recommendations on how to correct the problem.

Implementation of the File-AID health checks at your site is optional. Requires PTFs: VJA2043, FRA2057.

Compuware Health Check Controller

Compuware recommends that you use the provided Compuware Health Check Controller. It provides a single point of control for all File-AID Health Check routines and uses a single address space. The File-AID Sample library (SXVJSAMP) contains the members to execute the Compuware Health Check Controller (XVJHCC, XVJHCCJ, XVJHCCIN).

File-AID Health Checks

  VJ_DATASETS_EXIST

The check verifies the availability of the Compuware File-AID execution datasets.

  VJ_DB2_SSID_VALID

The check verifies Compuware File-AID DB2 Environment configuration settings for File-AID/RDX and File-AID for DB2 . All SSIDs within XVJOPDB2 where TPROCESS = YES are checked to see if the SSID is active.

  IX_IMSID_VALID

The check verifies Compuware File-AID IMS Environment configuration settings for File-AID for IMS . All IMSIDs within the XVJOPIMS module, where BMP processing is allowed, are checked to see if the IMSID is active.

  FR_CONFIG_MODULES_EXIST

In order to run File-AID/RDX, configuration modules must exist for:

  Universal Parameters (XVJOPUNV)

  DB2 Subsystem Information (XVJOPDB2)

  File-AID/RDX Parameters (XVJOPXFR)

The Health Check routine verifies that these modules exist in the load library specified in STEPLIB.

  FR_CONFIG_MODULE_CHECK_PARAMETER

Values specified in the File-AID/RDX configuration module, XVJOPXFR, are validated. If a value is incorrect or does not match the Compuware recommendation, then a message is written to the Health Check log.

File-AID/MVS
Multiple Dataset Processing for 3.6 Search/Update Utility

A global browse or update can be performed across multiple MVS datasets with any combination of dataset attributes. The resulting report lists each dataset that has records to display, showing the dataset name and file attributes, followed by its record(s). Requires PTF: FAA2015.

Formatted Compare with Formatted Report

If the layout, or any of the related layouts when using an XREF, for Formatted Compare with Formatted Report is too short to format the entire record, the record will be printed formatted for the length of the layout and the rest of the record will be printed in hex format. Requires PTF: FAA2014.

Batch Print Statement with Lower or Mixed Case

If your print statement includes a member name in lower or mixed case, File-AID logs an IEC141I 013-18,IGG0191B,... (member not found) message, then retries after uppercasing the member name. If uppercasing succeeds, the job ends with a RC=0, but the original IBM error message remains in the log. Otherwise, the normal File-AID error message is posted. Requires PTF: VJA2046.

Batch RLPRINT Function - Concatenated Input Datasets

Concatenated input datasets are supported for RLPRINT. CA Librarian or CA Panvalet datasets, however, cannot be concatenated. Requires PTF: VJA2046.

File-AID/RDX
Support for Data Visualizer

File-AID/RDX and File-AID for DB2 support viewing the relationships of a File-AID relationship file or a File-AID/RDX extract request file as a graphic display with the Data Visualizer plugin for Topaz. Requires PTFs: FRA2001, FRA2024, FRA2031, FRA2036 (Japanese), FRA2040, VJA2022 and VJA2023.

File-AID for DB2
Explain Table Migration

The migration facility for Explain tables created in previous releases of File-AID for DB2 has been incorporated into the SQL Analysis Option 4.0.2.1 “Upgrade Plan Table”. In addition a popup window has been added to ALTER the PLAN_TABLE and/or F2PLAN_TABLE when necessary for SQL Analysis Options 4.1, 4.2 and 4.3. Requires PTFs: FDA2015, FDA2016 (Japanese).

Memory Management Improvements in SQL Analysis

Memory management changes reduce the amount of memory used in the SQL analysis function (options 4.1 and 4.3). Requires PTFs: FDA2017, FDA2018 (Japanese), VJA2042.

z/OS UNIX Environment

The File-AID for DB2 Browse and Edit functions no longer require POSIX mode or TZ environment variable. A z/OS UNIX environment is only required to execute batch jobs using File-AID Data Privacy. Requires PTFs: FDA2017, FDA2018 (Japanese), VJA2042.

Support for Data Visualizer

File-AID/RDX and File-AID for DB2 support viewing the relationships of a File-AID relationship file or a File-AID/RDX extract request file as a graphic display with the Data Visualizer plugin for Topaz. Requires PTFs: FRA2001, FRA2024, FRA2031, FRA2036 (Japanese), FRA2040, VJA2022 and VJA2023.

LOB and XML Handling Process

Changes to the LOB and XML handling process include removal of processing of DBCLOB data types from template selection and removal of execution of existing SQL containing LOB and XML columns. Requires PTFs: FDA2017, FDA2018 (Japanese).

File-AID for IMS
Load Processing Option R

File-AID for IMS load now supports Processing Option R (Replace). Replace allows an entire database record to be replaced with the segment images in the extract dataset that represent the new database record to be loaded. Deleted (replaced) database records can be restored by using the IXPDEL dataset as input to another R mode load. Requires PTFs: IXA2024, IXA2025 (Japanese).

Bypass Dataset Validation

The Bypass Dataset Validation option controls whether dataset validation is bypassed for the IMS environment definition (Admin function). This allows for creation of the environment definition even if the datasets do not currently exist. This is useful when you intend to port the XVJOPIMS load module to another target LPAR where the datasets exist. Requires PTFs: IXA2024, IXA2025 (Japanese).

Obsolete BMP AGN Field

Removed obsolete BMP AGN field from all Data Base Specification panels. Requires PTFs: IXA2022, IXA2023 (Japanese).

Segment/Layout XREF Dataset Field

Renamed all XREF Dataset fields on panels to Segment/Layout XREF Dataset for consistency. Requires PTFs: IXA2022, IXA2023 (Japanese).

Static Link of XIXINTF

Added optional step for link-editing three load modules created during the File-AID installation into the XIXINTF load module. Requires PTF: IXA2021.

File-AID for IMS /FLEX Execution when Segment Layout < Segment Length

If the layout for a segment is shorter than the length of the segment coded in the DBD, File-AID for IMS /FLEX issues B550 and B552 informational messages and continues processing, if a hardware compression exit exists for the segment with the short layout. Requires PTF: IXA2018.


What’s New -- November 5, 2014

The following File-AID product enhancements have been added with File-AID Release 10.2

File-AID Single Install Image Installation

The z/OS versions of the Compuware File-AID products are delivered and installed as one single install image when you order any or all of the File-AID mainframe products. The license key(s) you receive from Compuware determine which of the File-AID products you can activate and execute.

For the SMP/E installation of File-AID, follow the instructions in the Compuware Installer Compuware Product SMP/E Installation Guide.

For the configuration of File-AID products , follow the instructions in the File-AID Single Install Image Installation and Configuration Guide .

SMP/E Installation with Compuware Installer

The Compuware Installer (SMP/E installation dialog) has been enhanced to allow customers to:

  Install ALL or select Compuware mainframe products using the same SMP/E installation dialog.

  Select the Compuware mainframe products to be SMP/E installed into a single SMP/E Global Zone.

  Generate the JCL for the jobs required to create and allocate required datasets for the SMP/E Global, Target and Distribution zones for ALL selected products.

  Generate the JCL for the jobs required to do the SMP/E RECEIVE, APPLY and ACCEPT for ALL selected products being installed.

  Use unique SMP/E Target zones for each product installed.

  Use unique SMP/E Distribution zones for each product installed.

  Provide unique high-level qualifiers for SMP/E Global Zone related datasets.

  Provide unique high-level qualifiers for each product’s SMP/E Target Zone datasets.

  Provide unique high-level qualifiers for each product’s SMP/E Distribution Zone datasets.

File-AID/MVS
Version 2 PDSE Member Generations Support

File-AID/MVS supports Version 2 PDSEs including PDSE member generations.

Only online BROWSE and EDIT functions can access old member generations of a Version 2 PDSE as long as no selection criteria or I/O Exits are used. The Allocate New Dataset function supports creating a Version 2 PDSE. When deleting or renaming a member, File-AID does not leave any orphan generations. All other File-AID functions access the zero (0) generation only.

Note: The following information is only relevant to sites running z/OS 2.1 with Version 2 PDSE member generations activated. (The IBM system default is that Version 2 PDSE member generations are not active. To activate, IGDSMS xx in SYS1.PARMLIB SMS parameter MAXGENS_LIMIT must be set to a number greater than zero).

To utilize the new support for Version 2 PDSE member generations in File-AID/MVS, the minimum release of z/OS is 2.1 with the following IBM PTFS or APARS is required. If they are not installed at your site then results may be unpredictable. This information was complete at publication time, but customers should contact IBM for the current list of APARs/PTFs.

z/OS 2.1 (including TSO/E and ISPF)

APAR

PTF

Description

OA42358

UA71462

Provide new functions for PDSEs

OA42247

OA42248

 

UA71633

UA71634

UA71635

UA71636

UA71637

ISPF Maintenance to support V2 PDSEs

OA43898

UA72440

TSO/E manual missing MAXGENS information

OA44211

UA72256

Maintenance for V2 PDSE

OA45450

UA74983

Generation Time/Date stamp unavailable

OA45491

 

The MAXGENS value truncated to 6 digits. At publication time this fix was not available.

Note: For z/OS 1.12 or 1.13 the following IBM PTFs or APARs are required for toleration. The new functionality in File-AID/MVS for Version 2 PDSE member generations will not be available on z/OS releases prior to 2.1. However, without the following APARs/PTFs, results will be unpredictable including various abends if a Version 2 PDSE with member generations created by z/OS 2.1 is encountered on a prior release of z/OS. There is no toleration maintenance available for z/OS releases below 1.12.

z/OS 1.12/1.13

APAR

z/OS 1.12

PTF

z/OS 1.13

PTF

Description

OA43433

UA71465

UA71466  

Toleration support for Version 2 PDSE

member generations

OA39530

UA68849

UA68850

OA41864

UA68807

UA68810

 

V Line Command to Call ISPF VIEW

The V line command has been added in the File-AID/MVS Catalog Utility (Option 3.4) to invoke ISPF VIEW on sequential and partitioned datasets.

Saving Copy Utility DISP Output Field Value

The DISP output field in the File-AID/MVS Copy Utility (Option 3.3) has been changed to save the last entered value (OLD, MOD, or NEW) in the user’s ISPF PROFILE.

Added Configuration Options for VSAM Record Level Sharing (RLS) Processing

File-AID/MVS Configuration Option RLSPRM1 enables or disables VSAM RLS processing for File-AID EDIT.

File-AID/MVS Configuration Option RLSOPT4 enables or disables VSAM RLS processing for File-AID BROWSE. When this option is enabled individual users can disable this setting for an individual dataset.

File-AID/Data Solutions

No enhancements for File-AID/Data Solutions Release 10.2.

File-AID/RDX
Update Saved Extract Request for Cloned Requests

The Update Saved Extract Requests Utility now allows to operate on cloned requests. File-AID/RDX will not maintain any internal links to the load or disguise information from the original request that was cloned. After the Update Utility changes the cloned a request a new request is created, without any record as to the original request that was cloned. This updated request is no longer considered a cloned request.

Combined Creator And Table Name Tags For Execute Saved Request with Object Name Overrides

The File-AID/RDX Execute Saved Request (ESR) utility now allows overrides for combined creator and table object names.

In the override file, manually add the SCROBJO (Source object OLD) and SCROBJN (Source object NEW) or TRGOBJO (Load Target object OLD) TRGOBJN (Load Target object NEW) tags as paired tags with the OLD followed by the NEW value.

Modified Exclusion Reporting on Extracts

Extract reports have been modified to remove lines describing excluded objects, and any objects with zero rows extracted for any reason, and redirect them to new reports:

  "Relationship Navigation and Sampling Excluded Object Report"

  "Object Sampling and Selection Criteria Excluded Object Report"

  "Summary of Objects with Zero Rows Extracted"

Extract TPT Trace Always Active

File-AID/RDX extracts now execute with the TPT Trace diagnostics always active. The profile variable “Activate TPT Trace” has been removed.

File-AID for DB2
Improvements in SQL Analysis

  Various program changes have been incorporated to improve SQL Analysis (Options 4.1, 4.2, and 4.3) performance.

  Explain tables have been upgraded for DB2 Versions 10 and 11.

  Add migration facilities for explain tables created in previous releases of File-AID for DB2 .

File-AID for IMS
Browse and Edit for PSBs with PCBs defined with LIST=NO

File-AID for IMS provides Edit and Browse support for static PSBs with PCBs that make use of the LIST=NO option. They are now included in the DBD Selection List for Static PSB and eligible for Browse and Edit.

SMP/E Installation Changes for File-AID for IMS /ISPF

Load modules used by File-AID for IMS are now loaded at run time. The SMP/E installation of File-AID for IMS no longer requires specification of these libraries for any of the File-AID for IMS product options.

New Configuration Variables for File-AID for IMS /CICS

Configuration variables IMS RESLIB (default IMS.SDFSRESL) and SDFHLOAD Library (default CTS.SDFHLOAD) are required to complete the configuration for File-AID for IMS /CICS.

New Configuration Variable for File-AID for IMS /DC

Configuration variable IMS RESLIB (default IMS.SDFSRESL) is required to complete the configuration for File-AID for IMS /DC.

File-AID/EX Enterprise Edition

No enhancements for File-AID/EX Enterprise Edition Release 10.2.

 


File-AID Maintenance Support

Compuware is committed to actively supporting its current product releases. Click on the z/OS & Product Compatibility link on the Compuware Go customer support website for up-to-date product release support and retirement information. To access Compuware Go, you must first register and obtain a password at http://go.compuware.com .


Software and Hardware Requirements

The Software and Hardware Requirements section of the release notes has been standardized across all Compuware Mainframe products and their Distributed components. Please note that any versions of third-party software that are no longer supported by their vendors under standard published contracts have been removed from the Software and Hardware Requirements section and placed in the Discontinued Support section of the release notes. However, any third-party software that was supported when this Compuware product went GA will continue to be supported until this product release has reached its End of Support date. No functionality has been removed from the product.

For further information about IBM System z software and hardware compatibility--specifically regarding IBM's z/OS Recommended Service Upgrade, IBM's Extended Address Volumes, IBM DB2 for z/OS, and z/OS product compatibility--refer to http://go.compuware.com/charts/hardware.aspx .

Hardware Platforms

  Mainframe Systems:

-- z13

-- zEC12, zBC12

-- z196, z114

-- z10-EC/BC

-- z9-EC/BC

-- z900, z990

-- z800, z890

Operating Systems

  IBM z/OS V1.12, 1.13, 2.1

  IBM ISPF for the supported z/OS releases

  LE libraries for the supported z/OS releases

  TSO/E for the supported z/OS releases

Notes:

-- Recommended TSO region sizes for processing:

   File-AID/MVS : Minimum region size of 8 MB. If File-AID/MVS is installed in the LPA, it requires a minimum region size of approximately 6 MB.

   File-AID/Data Solutions : Minimum region size of 8 MB. If File-AID/Data Solutions is installed in the LPA, it requires a minimum region size of approximately 6 MB.

   File-AID/RDX : Minimum region size of 8 MB. In the supplied profiles for batch defaults, the region size is set to 8192K.

   File-AID for DB2 : Minimum region size of 16M.

   File-AID for IMS : Minimum region size of 4 MB

-- If using a smaller region size, use caution when entering wildcards or working with large amounts of data. Increase region size accordingly when processing a large amount of data.

-- IBM's fast data access service of the program management binder uses 64-bit storage rather than a dataspace. Therefore, Compuware recommends changing your system default SMF MEMLIMIT Parameter to NOLIMIT through SMFPRMxx in PARMLIB: MEMLIMIT(NOLIMIT).

-- IBM z/OS Conversion Services need to be activated with the appropriate conversion tables in your system. File-AID uses the conversion services to convert Unicode data. See the z/OS Conversion Services documentation for more information.

-- The File-AID for DB2 Browse and Edit functions invoke some IBM C runtime functions which require POSIX mode. A user OMVS segment (or default OMVS segment) specifying a valid non-zero z/OS UNIX user ID (UID) must be defined for each user of File-AID for DB2 . Their default group also requires an OMVS segment with a group ID.

-- For File-AID Data Privacy jobs using Dynamic Privacy Rules (DPR), specify a region size large enough to run Java (REGION=0M is suggested, 200M is the minimum) in your jobcard.

-- For File-AID Data Privacy jobs using Dynamic Privacy Rules (DPR), setting the memory values in the LE STACK option to values lower than the IBM default values can cause a performance degradation. The IBM default is: STACK=((128K,128K,ANYWHERE,KEEP,512K,128K),OVR)

Major Subsystems

  IBM CICS Transaction Server for z/OS V3.1, 3.2, 4.1, 4.2, 5.1, 5.2 (for File-AID products that provide CICS Transactions Server for z/OS support)

  IBM DB2 for z/OS 10.1, 11.1 (for File-AID products that provide IBM DB2 support) Using File-AID during enabling-new-function mode (ENFM) of any DB2 version may lead to unpredictable results.

  IBM IMS Transaction and Database Servers V11.1, 12.1, 13.1 (for File-AID products that provide IBM IMS support)

Languages

  IBM Enterprise COBOL for z/OS V3.4, 4.2, 5.1. Enterprise COBOL 5.1 is supported at the current feature level of previous COBOL releases without exploiting new functionality.

  IBM Enterprise PL/I for z/OS V3.9, 4.2, 4.3, 4.4

Corequisites

  Compuware Products and Components:

-- To use File-AID with the Compuware Workbench or Topaz:

  Compuware Shared Services 8.8, 9.0

  Compuware Workbench 3.2, 4.0, 5.0

  File-AID/Eclipse 4.0, 5.0

  File-AID Data Editor 3.2, 4.0, 5.0

  File-AID Data Privacy 3.2, 4.0, 5.0

  Host Communication Interface 2.5, 3.0

  Topaz 5.0

  Data Visualizer 5.0 (Topaz only)

-- To use File-AID with Xpediter/TSO

  9.2 with PTF XTJ0060

  9.3 with PTF XTK0017

  9.4

-- To use File-AID with Abend-AID:

  12.2 with PTF N92552

  12.3 with PTF ACB181Y

  12.4

Note: When configuring File-AID support for the Compuware Workbench and Topaz, you cannot mix versions of File-AID products prior to Release 10.1 with File-AID 10.2 products on the same host and port. Refer to the Compuware Workbench Installation Guide for more details.

ISV Software

  Innovation Access Method (IAM) 9.0, 9.1 (9.0 requires fix P900235 and 9.1 requires fix P910005)

Discontinued Support

File-AID 10.2 is the last release to support the following:

  IBM DB2 for z/OS V10.1

  IBM Enterprise COBOL for z/OS V3.4, V4.2

  IBM IMS Transaction and Database Servers V11.1

  IBM z/OS V1.12

File-AID no longer supports the following:

  IBM z/OS V1.11 and earlier

  IBM Enterprise COBOL for z /OS V3.3 and earlier

  IBM Enterprise PL/I for z /OS V4.1, 3.8 and earlier

  IBM DB2 UDB for z/OS Version 9, including V9 mode running subsystems in V10.

  IBM IMS V10 Transaction and Database Servers and earlier

  IBM CICS Transaction Server for z/OS V3.0 and earlier


Technical Notes
IBM Data Server Driver for JDBC and SQLJ

When using IBM Data Server Driver for JDBC and SQLJ, support for DB2 11 for z/OS requires the following APAR/PTFs:

The following table lists the 4.x and 3.x versions of the IBM Data Server Driver for JDBC and SQLJ and the DB2 11 for z/OS APAR that delivers each version.

IBM Data Server Driver for JDBC and SQLJ version

DB2 11 for z/OS APAR/PTF

4.15.105

PM96295/UI12420

3.65.102

PM96293/UI12401

File-AID for IMS

File-AID for IMS requires the following IBM APARs:

  PM68699

  PM67324


Known Issues
File-AID/RDX

When performing a DB2 Load with Delete All = YES, the load fails with a -501 SQL error.

Problem Resolution:

Apply PTF FRA2037.

Updated June 3, 2015
File-AID/RDX and File-AID for DB2

The Validate/Update Disguise Control File (DCF) utility does not update the Disguise Control File reliably.

Recommendation:

Do not use the Validate/Update Disguise Control File (DCF) utility.

The Validate/Update Disguise Control File (DCF) utility will be deprecated in Release 16.3.

Updated July 7, 2015
File-AID/RDX

Unable to select any options from Primary Option Menu XFRPRIM after installing File-AID/RDX. ISPF error ISPV001 occurs.

Problem Resolution:

Upgrade to IBM z/OS 1.13 RSU1103 or higher, which includes PTF UA64722, APAR OA38940. There does not appear to be an available PTF for z/OS 1.12 at this time, but customers could pursue this with IBM if they choose to.

 


Product Documentation

The product installation package does not include the product documentation. The following File-AID documentation is available in electronic format on the product documentation site at Compuware's customer support website, http://go.compuware.com .

  Release Notes in HTML format

  The product manuals in PDF format, which may include a PDX index file and associated folder.

Access the product documentation at the FrontLine documentation site at Compuware GO/FrontLine .

PDF and PDX Files

View and print the PDF files with Adobe Reader version 6.0 or more current. Download a free copy of the reader from Adobe’s website, http://www.adobe.com .

Note: With a few minor exceptions, the provided PDF files comply with the requirements of section 508 of the Rehabilitation Act of 1973.

The PDX file allows you to quickly search all of the manuals in the documentation set at one time. Click the PDF Index File link to launch Adobe Reader and load the file. See the Reader’s help for more information.

Note: In some environments, the link results in a blank browser page. Instead of using the link, start Adobe Reader and open the .pdx file for the respective File-AID product.

HTML Format

For your convenience, Compuware also provides the File-AID manuals in the Hypertext Markup Language (HTML) format. View HTML files with any standard web browser. Click the icon in the HTML column on the selected FrontLine Documentation page.

 


Support Resources

Compuware provides a variety of support resources to make it easy for you to find the information you need.

Compuware Go Customer Support Website

You can access online information for Compuware products via our Compuware Go customer support website at http://go.compuware.com .

Compuware Go provides access to critical information about your Compuware products. You can review frequently asked questions, read or download documentation, access product fixes, or e-mail your questions or comments. The first time you access Compuware Go, you are required to register and obtain a password. Registration is free.

Contacting Customer Support

Phone

  USA and Canada: 1-800-538-7822 or 1-313-227-5444.

  All other countries: Contact your local Compuware office. Contact information is available at http://go.compuware.com .

Web

You can report issues via the Quick Link Create & View Support Cases on the Compuware Go home page.

Note: Please report all high-priority issues by telephone.

Mail

Compuware Customer Support
Compuware Corporation
One Campus Martius
Detroit, MI 48226-5099

Corporate Website

To access Compuware’s site on the Web, go to http://www.compuware.com .

The Compuware site provides a variety of product and support information.